FAQ

Frequently Asked Questions (FAQ) – Football Jersey Guide

1. Ordering & Payment

Q1: What payment methods do you accept?
We accept all major payment methods for your convenience and security, including Visa, MasterCard, American Express, PayPal, and Apple Pay. All transactions are encrypted and secure.

Q2: Is the price shown the final price I pay? Are there any hidden taxes or fees?
Yes, the price you see is the final price. We believe in transparent pricing. Our displayed prices include all applicable taxes and duties. There are no surprise costs at checkout or upon delivery for standard orders.

Q3: Is it safe to enter my payment information on your site?
Absolutely. We use enterprise-level SSL encryption and secure payment gateways to protect your personal and financial data. Your payment security and shopping privacy are our top priorities.

2. Shipping & Delivery

Q4: Where do you ship from and how long does delivery take?
We operate a global fulfillment network with warehouses in the US, UK, EU, and Asia. Your order is automatically routed from the nearest location for the fastest delivery. Most orders are processed within 1-3 business days and delivered within 7-15 working days worldwide.

Q5: Can I track my order?
Yes! Once your order is shipped, you will receive a confirmation email with a live tracking link. You can use it to follow your package’s journey in real-time.

Q6: What about customs or import delays?
While we pre-calculate and include duties in the price for a smooth experience, occasional delays can occur due to local customs processing. Our tracking system will keep you updated, and our customer service team is here to assist if needed.

3. Product Information

Q7: What’s the difference between Player Version and Fan Version jerseys?

• Player Version (Authentic): Made with advanced, lightweight materials (often with heat-sealed logos/ badges) for a performance fit, identical to what professionals wear on the pitch.

• Fan Version (Replica): Crafted for everyday comfort with a regular fit, using durable fabrics. It features the same official designs as the player version, perfect for stadium and casual wear.
  We provide detailed guides and sizing charts for each type to help you choose.

Q8: Do you sell official and authentic football jerseys?
We specialize in providing high-quality, officially styled jerseys. Our products are manufactured to the highest standards to replicate the official designs, offering exceptional value and quality for fans. We offer the latest World Cup 2026 jerseys, Euro 2024 kits, and a vast range of retro football shirts.

Q9: How do I choose the right size?
Please refer to our detailed Size Guide on each product page. Sizing can vary between brands and jersey types (Player vs. Fan Version). We recommend checking the specific chest and length measurements for the best fit.

4. Returns, Refunds & Exchanges

Q10: What is your return policy?
We offer a hassle-free return policy within 30 days of delivery for items in unworn, original condition with tags attached. Please contact our support team to initiate a return and receive instructions.

Q11: How long does a refund take?
Once we receive and inspect the returned item, we will process your refund within 5-10 business days. The funds will be returned to your original payment method.

Q12: Can I exchange my jersey for a different size or style?
Yes, we facilitate exchanges for a different size, subject to availability. Please contact our customer service team, and we will guide you through the quickest exchange process.

5. Company & Service

Q13: Who is Football Jersey Guide?
We are a global online retailer founded in 2016, dedicated to football fans worldwide. Our mission is to provide access to the latest and greatest authentic football kits, retro jerseys, and tournament merchandise with fast global shipping and outstanding customer service.

Q14: How can I contact your customer service team?
You can reach our dedicated support team 24/7 via the Contact Us page on our website. We typically respond to all inquiries within a few hours.