Frequently Asked Questions (FAQ) – Football Jersey Guide

1. Ordering & Payment

Q1: What payment methods do you accept?
We accept all major payment methods for your convenience and security, including Visa, MasterCard, American Express, PayPal, and Apple Pay. All transactions are encrypted and secure.

Q2: Is the price shown the final price I pay? Are there any hidden taxes or fees?
Yes, the price you see is the final price. We believe in transparent pricing. Our displayed prices include all applicable taxes and duties. There are no surprise costs at checkout or upon delivery for standard orders.

Q3: Is it safe to enter my payment information on your site?
Absolutely. We use enterprise-level SSL encryption and secure payment gateways to protect your personal and financial data. Your payment security and shopping privacy are our top priorities.

2. Shipping & Delivery

Q4: Where do you ship from and how long does delivery take?
We operate a global fulfillment network with warehouses in the US, UK, EU, and Asia. Your order is automatically routed from the nearest location for the fastest delivery. Most orders are processed within 1-3 business days and delivered within 7-15 working days worldwide.

Q5: Can I track my order?
Yes! Once your order is shipped, you will receive a confirmation email with a live tracking link. You can use it to follow your package’s journey in real-time.

Q6: What about customs or import delays?
While we pre-calculate and include duties in the price for a smooth experience, occasional delays can occur due to local customs processing. Our tracking system will keep you updated, and our customer service team is here to assist if needed.

3. Product Information

Q7: What’s the difference between Player Version and Fan Version jerseys?

• Player Version (Authentic): Made with advanced, lightweight materials (often with heat-sealed logos/ badges) for a performance fit, identical to what professionals wear on the pitch.

• Fan Version (Replica): Crafted for everyday comfort with a regular fit, using durable fabrics. It features the same official designs as the player version, perfect for stadium and casual wear.
  We provide detailed guides and sizing charts for each type to help you choose.

Q8: Do you sell official and authentic football jerseys?
We specialize in providing high-quality, officially styled jerseys. Our products are manufactured to the highest standards to replicate the official designs, offering exceptional value and quality for fans. We offer the latest World Cup 2026 jerseys, Euro 2024 kits, and a vast range of retro football shirts.

Q9: How do I choose the right size?
Please refer to our detailed Size Guide on each product page. Sizing can vary between brands and jersey types (Player vs. Fan Version). We recommend checking the specific chest and length measurements for the best fit.

4. Returns, Refunds & Exchanges

Q10: What is your return policy?
We offer a hassle-free return policy within 30 days of delivery for items in unworn, original condition with tags attached. Please contact our support team to initiate a return and receive instructions.

Q11: How long does a refund take?
Once we receive and inspect the returned item, we will process your refund within 5-10 business days. The funds will be returned to your original payment method.

Q12: Can I exchange my jersey for a different size or style?
Yes, we facilitate exchanges for a different size, subject to availability. Please contact our customer service team, and we will guide you through the quickest exchange process.

5. Company & Service

Q13: Who is Football Jersey Guide?
We are a global online retailer founded in 2016, dedicated to football fans worldwide. Our mission is to provide access to the latest and greatest authentic football kits, retro jerseys, and tournament merchandise with fast global shipping and outstanding customer service.

Q14: How can I contact your customer service team?
You can reach our dedicated support team 24/7 via the Contact Us page on our website. We typically respond to all inquiries within a few hours.

Welcome to Football Jersey Guide – Your Global Destination for Authentic Football Apparel

At Football Jersey Guide, we live and breathe football. Since our founding in 2016, we have been on a mission to connect fans worldwide with the jerseys that celebrate their passion. As a leading cross-border e-commerce platform dedicated exclusively to authentic football jerseys, we bridge the gap between iconic tournaments, legendary clubs, and supporters across the globe. Whether you’re searching for the latest World Cup 2026 jerseys, the classic retro football shirts from past Euros, or the current season’s player-edition kits, we are your trusted source.

Our vision is simple: to deliver more than just a product. We deliver pride, history, and a piece of the beautiful game straight to your door.

Our Story & Global Commitment

Founded in 2016, Football Jersey Guide began with a simple idea: to make official and high-quality football kits accessible to every fan, everywhere. Over the years, we have evolved into a global operation with strategic offices and warehousing networks in key markets including the United States, the United Kingdom, France, Spain, Singapore, and Argentina.

This decentralized structure allows us to offer a seamless, localized shopping experience. Our smart logistics system automatically routes your order to the nearest fulfillment center based on your shipping address and real-time inventory. This means faster shipping, lower carbon footprint, and reliable delivery – no matter where you are.

Unrivaled Collection: From Pitch to Street

We pride ourselves on offering the most comprehensive and up-to-date selection of football apparel online. Our collection is meticulously curated for the true enthusiast.

• Tournament Central: We are the ultimate hub for major tournament gear. Find the newest UEFA Euro 2024 jerseys and relive glory with vintage World Cup kits from iconic years.

• Complete Team & Style Range: We cover a vast array of national teams, top clubs, and leagues. Every kit is available in the home, away, and third jersey designs.

• For Every Type of Fan: Choose from different versions to match your preference:

  • Player Version Jerseys: For those who seek authentic, match-day specification with advanced, lightweight materials and tailored fit.

  • Fan Version Jerseys: Offering the classic look and feel with everyday comfort, perfect for showing your support in the stands or on the street.

  • Retro & Classic Jerseys: Journey through football history with our selection of iconic throwback shirts, celebrating legendary players and unforgettable moments.

Our dedicated design team and partnerships ensure we have the latest football jersey designs as soon as they are released, all while maintaining stringent quality control for exceptional value.

The Football Jersey Guide Shopping Promise

We believe shopping for your football gear should be effortless, secure, and transparent.

• All-Inclusive Pricing & No Hidden Fees: The price you see is the price you pay. Our listed prices include all applicable taxes and duties for a hassle-free checkout. No surprise costs at delivery.

• Fast & Trackable Global Shipping: Once you place an order, our team processes it within 1-3 business days. Most orders are delivered within 7-15 working days worldwide. You will receive a tracking number to follow your order’s journey in real time. (Please note: occasional delays may occur due to local customs processing, but we provide full support throughout.)

• 100% Secure Shopping: We prioritize your security. Our website uses enterprise-level SSL encryption to protect your personal data and payment information. All transactions are secure, giving you peace of mind with every purchase.

• Dedicated Customer Support: Have a question about sizing, availability, or your order? Our multilingual customer service team is here to help before, during, and after your purchase. We are committed to ensuring your complete satisfaction.

Why Choose Football Jersey Guide?

In a digital marketplace, trust is everything. We build it through:

• Quality & Value: We offer premium football jerseys at competitive prices, ensuring high value and affordability without compromising on authenticity or craftsmanship.

• Global Logistics Expertise: Our integrated network is built for international football fans, making buying football jerseys online from any country a smooth experience.

• Passion-Driven Service: We are fans serving fans. Our team understands the emotion behind a jersey and is dedicated to helping you find the perfect one.

Thank you for choosing Football Jersey Guide. We are honored to be part of your football story.

Explore our collections today and wear your passion.
The Football Jersey Guide Team